Refund and Return Policy

Introduction

At Le abaya, we strive to ensure that you are completely satisfied with your purchase. If you have any issues with your order, please read our Refund and Return Policy to understand your rights and how to initiate a return or exchange.

Exchange Policy

We accept exchanges under the following conditions:

Damage: If the product is damaged upon receipt.
Color Change: If the product received is a different color from what was ordered.
Manufacturing Defects: If the product has any manufacturing defects.

How to Request an Exchange

If you encounter any of the above issues, please follow these steps to request an exchange:

Inform Us Immediately: Contact us as soon as you receive the product and identify the issue. You must inform us within one week of receiving the product.
Provide Details: Email us at [Your Customer Service Email] with your order number, a description of the issue, and clear photos of the damage, color change, or defect.
Return Instructions: We will review your request and provide you with return instructions if your exchange is approved.

Conditions for Exchange

To be eligible for an exchange, please ensure that:

The product is unused, in its original packaging, and with all tags attached.
You have the receipt or proof of purchase.

Refunds

We do not offer refunds. However, if an exchange is not possible due to unavailability of the same product, we may offer store credit for the value of the item.

Shipping Costs

For Exchanges: If the exchange is due to damage, color change, or manufacturing defects, we will cover the shipping costs for returning the item and sending the replacement.
For Other Reasons: If you wish to exchange a product for any reason other than those stated above, you will be responsible for the return shipping costs.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Le abaya
Kerala, India
Email: syedsufaina@gmail.com
Phone: +91 75588 93366